Consumer Goods Warranty is Extended to Three Years From Today

Canary Islands

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Tomorrow when the shops are open the consumer regulations will begin to be applied, which extend the terms of the legal guarantees of goods from two to three years, and which also increases the mandatory period in which manufacturers must have parts to service their products.

The Ministry of Consumption has recalled this in a statement, in which it has emphasized that this reform of the General Law for the defense of consumers and users, which the Council of Ministers approved in April, is part of a "strategy to promote circular economy aimed at increasing the durability of goods and reducing the environmental impact of the production model.

As of this Saturday, the consumer's right to guarantee is reinforced, with an extension of the periods in which they can demand that the purchased products be fixed in case they present defects (from tomorrow, the minimum period required will be three years) or if they break down and the period in which they can claim if they are not satisfied is also extended, which will be five years.

On the other hand, the period in which manufacturers are obliged to have parts to repair products, once they stop being manufactured, doubles: it goes from the five years required by the previous regulations to the ten years required by the new regulation .

Digital services

Another novelty after the reform that comes into force in 2022 is the inclusion of new obligations for providers of digital services, which must offer a minimum guarantee of two years.

The category of digital service provision includes as of Saturday: computer programs, applications, video files, audio files, music files, digital games, electronic books and other electronic publications.

In the era of electronic commerce, the new regulation includes for the first time the contracts in which consumers do not pay a price but do give their personal data to access an online service, whether in social networks, mail, instant messaging or any other area of the 'online' environment.

It will also be considered that the digital content or services will be available or accessible when they have reached the consumer and user environment "and no other act of the employer will be necessary for them to be able to use them in accordance with the contract," they specify from the Ministry of Consumer Affairs.

Free and open source programs, in which the source code is openly shared and users can freely access the program (software), are excluded from the regulations.